We Are Your Mad Side.
We make things that work better and last longer. Our products solve real problems with clean design and honest materials.
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Return policy
Case I: If the received product has a manufacturing defect, The Mads Store will offer a refund or replacement. You’ll need to provide proof, such as an unboxing video or images of the defective product.
Case II: The Mads Store does not offer exchanges. If a customer wants to exchange a product, they must place a new order. To return the original product, use the customer support by contacting us via mail address themadssstore@gmail.com
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at themadssstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at themadssstore@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please read the FAQ section to know better.
Exchanges
The Mads Store does not offer exchanges. If a customer wants to exchange a product, they must place a new order. To return the original product, use the customer support by contacting us via mail address themadssstore@gmail.com
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at themadssstore@gmail.com.